Q: What’s included in my cleaning, and can I customize it?

A: Each service includes specific tasks for your bathrooms, kitchen, bedrooms, and living spaces. Dishes, laundry, and full window cleaning are not automatically included in our cleaning packages. To add or customize tasks, simply select the available add-ons when booking through our form.

Full details are in your Client Agreement, which ensures everyone is on the same page.

Q: Do you provide cleaning supplies?

A: Yes! We bring our own cleaning supplies and equipment to ensure the best results. However, if you’d like us to use your own products or have a specific preference, we’re happy to accommodate.

Q: How do you ensure quality with different cleaners?

A: Every cleaner we work with is vetted, trained, and insured, and they follow our detailed Clean Scene checklist.

No matter who shows up, you can expect consistent, high-quality results.

Q: Can I request a specific cleaner?

A: While we don’t guarantee specific cleaners, we can accommodate requests based on availability.

Q: How long should I plan for my cleaning appointment?

A: The time required varies depending on the size of your home and the level of cleaning needed. We can give you an estimated timeframe tailored to your specific requirements.

Q: What if the cleaning takes longer than expected?

A: Our rates and time estimates are based on typical conditions for the home size and service you selected. If your space requires more time due to heavy buildup, clutter, or special requests not included in your original booking, we’ll let you know before the cleaning begins.

In some cases, an additional fee may apply but don’t worry, we’ll always be upfront and transparent about any changes.

Q:What if I’m not home or there’s a delay in access?

A: No problem, just leave clear entry instructions when booking, or be available to let us in at the scheduled time.

After a 15-minute grace period, if we’re unable to enter the home, the visit may be canceled and considered a no-show which results in you forfeiting 75% of the full service amount. We value your time and ours!

Q: What’s your cancellation and rescheduling policy?

A: Cancellations with less than 24 hours notice will incur a $50 fee. Reschedules after 6 PM the day before your appointment will incur a $50 fee.

Same-day cancellations or no-shows will result in forfeiture of 75% of the full service amount, as our team has already committed time and resources to your appointment.

This policy helps us respect our cleaners’ time and keep your spot reserved. Thanks for understanding.

Q: What if I’m not satisfied with the cleaning?

A: We strive to ensure every client is happy with our service. If there’s an issue with the cleaning, please let us know within 24 hours, and we’ll gladly schedule a re-clean of the affected areas at no extra charge.